Cookie Policy

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Introduction                                  

This Cookie Policy describes the use of Cookies when you use my website at www.therapywithdavina.com. There is further information on how I protect the data that I collect, store and process in my Privacy Statement.

Throughout this document “the website” refers to my website: https://therapywithdavina.com, “I/my/our” refers to Davina Robertson,“You/yours” refers to users of the website.

I will update this Cookie policy from time to time by posting a new version on this website.

It is a legal requirement under the General Data Protection Regulation (GDPR) for me to make my use of Cookies clear to you.

I abide by the GDPR and the Data Protection Act 2018 and I, Davina Robertson, am the registered data controller and processor for Therapy with Davina. More information is available from the Information Commissioner’s Office (ICO) at https://ico.org.uk/

What are Cookies?

A cookie is a very small text file, which often includes an anonymous unique identifier. When you visit a website that site’s server asks your computer for permission to store this file in a part of your computer’s memory specifically designed for cookies. Each website can send its own cookie to your browser if your preferences allow this but ,in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Different types of cookies keep track of different activities. There are two types;

  1. Session cookies are used only when a person is actively navigating a website
  2. Persistent cookies which may be used to create long-term records of multiple visits to the same site. Authentication cookies track whether a user is logged in, and if so, under what name.

What are IP addresses

IP addresses are used by your computer every time you are connected to the internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as ‘traffic data’ so that data, such as web page content, can be sent to you.

Our use of cookies

Our site uses website tracking technologies. These use “cookies” (see above) to help me analyse how people use the website. The information generated by the cookie and gathered in server logs, about your use of the website, may include the date and time of visits, the pages viewed, time spent at the website and the websites visited just before and after our own, your IP address and your location (often to the nearest town).

You have the ability to refuse the use of cookies by selecting the appropriate settings on your browser, however you may not be able to use the full functionality of the website if you choose to do this.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

ConvertKit

My email marketing service, ConvertKit, uses email subscription forms on the website.  They use “cookies” to analyse how you are using the website and for compiling reports for me to use so that I can send you relevant information and emails.  

Their privacy policy is available here: https://convertkit.com/privacy

Online bookings with Cliniko

When you make an online booking  you will be transferred to my client management system, Cliniko.com, and they use “cookies” in this process to keep track of your booking details.

Online payments with Stripe

When you pay for your appointment Cliniko use online payment processing service, Stripe and they will also use cookies in their process to keep track of your payment details.

The opt-in process

You are asked to actively opt in and consent to the use of cookies when you use this website. When you first visit the website you will be asked to agree to, or to refuse, the use of Cookies by clicking a button on a banner. Your preference will be remembered for a year and then, if you revisit the site, you will be asked to give your permission again.


What if I don’t want to accept Cookies?

You can choose not to accept Cookies when you first use the website.  If this is the case you may not be able to use the full functionality of the website.

You can also refuse the use of cookies by selecting the appropriate setting on your browser


How do I withdraw my consent for Cookies?

There is a link at the foot of each page which brings you to the following link to delete cookies. You can use the following link to delete the cookies.

Click here to Delete Cookies